Delivery

Vilone Delivery Information

At Vilone, we offer our customers free shipping on all orders!

Order Processing Times

It takes 1-3 business days to process and ship your order from the time it is placed. An order is considered shipped once it has been handed over to the shipping carrier and is on its way to your chosen address. During peak seasons and holidays, processing time may extend up to 7 business days.

Estimated Delivery Times

The estimated delivery time below refers to the transit time after your order has been handed over to the shipping carrier. Delivery time depends on several factors, the most important of which is your location.

🇫🇮 Finland: 4-9 business days

Please note that during peak seasons and holidays, shipping carriers may experience delays in delivery times and tracking updates, which are beyond our control. If a product is shipped internationally, customs clearance may cause unexpected delays that could extend the delivery times mentioned above.

Order Changes and Correct Delivery Information

It is the customer's responsibility to ensure that the delivery information is correct and complete when placing an order. Incomplete or incorrect delivery information may lead to processing delays or order cancellation. If our system detects an issue with the address, our customer service will send you an email to confirm the delivery information within 3 business days of placing the order. If we do not receive a response within this time, we reserve the right to cancel your order.

If you notice an error in your delivery information, please send us an email at info@vilone.fi within 24 hours of placing the order. We will do our best to implement the changes, but we cannot guarantee that changes will be possible after this time.

Delivery Delays

At Vilone, we understand that receiving your order on time is important to you, and we strive to ship all orders as quickly as possible. However, in some cases, delivery may be subject to delays due to factors beyond our control.

For example, shipping carriers may experience unexpected delays during transit, such as severe weather conditions or transportation disruptions. In such cases, we will do our best to cooperate with the shipping carrier to ensure your package is delivered as soon as possible.

Additionally, unexpected delays may occur in the processing or shipment of your order due to factors such as product availability, issues related to address verification, or delays in payment processing. We will notify you as soon as possible if any problems arise with your order that may cause a delay.

Vilone is not responsible for delivery delays caused by factors beyond our control, and we cannot guarantee an exact delivery date. However, we will always keep you informed of your order's status and assist in resolving any issues as much as possible.

Lost or Stolen Packages

We understand that lost or stolen packages are frustrating. However, once a package has been handed over to the shipping carrier, it is no longer under our control. If your package is lost or stolen, please contact us at info@vilone.fi, and we will assist you to the best of our ability.

If your package is lost or stolen, we recommend contacting the shipping carrier directly to file a claim. Most shipping carriers have their own process for lost or stolen packages and may require additional information from you to support the claim. We will also contact the shipping carrier on your behalf to follow up on the claim and inform you of the progress.

Vilone is not responsible for packages lost or stolen during transit and they are not covered by our return policy. However, we will do everything we can to help you resolve the matter. If the package cannot be found or delivered, we may offer a replacement product, depending on the situation.

In some cases, the shipping carrier may find the package and deliver it to you. However, if the package is not found, we recommend filing a police report.

Changes to the Delivery Policy

Vilone reserves the right to modify or update this delivery policy at any time without prior notice. It is the customer's responsibility to review the latest version of the delivery policy before making a purchase and using our products.

By purchasing and using Vilone's products, the customer accepts this delivery policy, including any changes made to it.

We encourage our customers to check this policy periodically to stay informed of any changes that may affect their orders. If you have any questions about our delivery policy, please contact us at info@vilone.fi.