Return Policy

Vilone Return and Refund Policy

At Vilone, we are committed to providing products that help you keep fresh food usable for longer and reduce food waste. We offer a 90-day money-back guarantee to give you enough time to see the product's effect in your daily life. If you are not satisfied with your purchase for any reason within the warranty period, please contact us at info@vilone.fi.

Cancellation Policy

Changes or cancellations to an order must be made within 24 hours of placing the order. After this time, we may not be able to fulfill your request as the order may have already moved to the processing stage. If you cancel your order within 24 hours, we will process your refund within 7 business days.

90-Day Money-Back Guarantee

We trust in the functionality of our products. If you're unsure if you'll notice a difference, we recommend trying the product for at least 14 days — for many users, the difference becomes most apparent after the device has been in the refrigerator for a few weeks and fresh produce has had a chance to go through the normal daily routine. However, you have a full 90 days to decide. If you're not satisfied, you can return the product within the warranty period. We will cover the return postage costs — you will not incur any additional expenses.

To initiate a return, please contact our customer service by filling out the form on our Contact Us page or by sending an email directly to info@vilone.fi. To expedite the return process, please provide your order number or the name and email address used for the order.

Damaged Products

We package our products carefully to prevent damage during transit. A product is considered damaged if it has a manufacturing defect or if the product is physically broken. Packaging damage incurred during transport, such as dented boxes, is not considered damage if the product itself is intact.

If your product arrives damaged, please notify us within 72 hours of delivery. Send an email to info@vilone.fi and include a clear photograph of the damage. We will assess whether you are eligible for a replacement product free of charge. We do not refund, exchange, or accept returns for products damaged due to normal use, wear and tear, or misuse.

Shipping

We aim to deliver your order on time, but we cannot be held responsible for delays in deliveries caused by factors beyond our control, including the shipping company, customs, or other issues that may arise during delivery. If you experience problems with your delivery, please contact the shipping company directly. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's responsibility to ensure that the correct shipping address is entered when placing the order. If the address is incorrect and we are not notified within 24 hours of placing the order, we are not obligated to resend the order or issue a refund.

We reserve the right to modify this return and refund policy at any time. It is the customer's responsibility to review the latest version of the return and refund policy before purchasing and using our products. By purchasing and using Vilone products, the customer accepts this return and refund policy.